- Are my details safe if I buy online?
- How do I buy online?
- Can I pay by cheque?
- Why do prices for some activities vary from location to location?
- What will I receive?
- Can I see a copy of the voucher first?
- Do I need to book specific date for the activity to take place?
- How will my gift be delivered?
- I have an experience voucher, how do I book?
- How can I get a refund / exchange my gift?
- I have an "Open Voucher" how do I redeem it?
- I have lost my voucher, can I get a replacement?
- Can I extend the validity of my voucher?
- Still Not Sure?
- Having problems opening some of our pages?
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1. Are my details safe if I buy online?
Your payment details are entered directly on to secure servers provided by DataCash. ASDA Gifts does not see or hold your credit card details at any stage during the transaction to ensure you have 100% security and peace of mind.
You can rest assured that your personal data is safe at ASDA Gifts. We will only use it to send you our fortnightly newsletter (if you have requested it). Details of how to opt-out of our mailing list come with every news letter. We will never disclose your personal details to a third party under any circumstances.
2. How do I buy online?
Once you have had a good look through this website and selected your gift, simply complete the following steps:
Click BUY NOW
Add your personalised message
Go to checkout
Enter your delivery and billing details
Pay and confirm your order Please make a note of your order number; your voucher pack will be despatched to you by your chosen delivery method the same working day if your order is placed prior to 3pm.
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3. Can I pay by cheque?
Unfortunately we cannot accept cheque payments for orders.
4. Why do prices for some activities vary from location to location?
We use a variety of suppliers across the UK. Some may offer slightly different itineraries or equipment. For example, rally schools use different classes of cars, which affects the cost of the activity. As far as possible, we have included full details of activities in the long description and agenda sections of the product pages to help you decide.
5.The voucher is for a present - can it be personalised?
Yes. At ASDA Gifts we pride ourselves on our personalised vouchers. As you purchase the voucher we ask for the recipient's name, any personal message such as 'Happy Birthday' or 'Congratulations' and details of whom the gift is from. Alternatively, if you leave the message blank "Have a fantastic experience!" will be printed.
6. What will I receive?
You will receive a voucher pack under plain wrapping containing the following:
For a small extra fee you can upgrade and receive your voucher in a gift set to view details click here
7. Can I see a copy of the voucher first?
At ASDA Gifts we pride ourselves on our personalised vouchers. Each voucher is individually produced and coded. When you make your purchase online you will be prompted to enter a personal message.
The voucher contains all the relevant information required, including a brief description of the activity, the agenda, what to wear and location details. We also advise you of any restrictions. There are even a couple of photos to whet the appetite.
Most importantly the voucher contains details of how your recipient redeems their gift voucher for the experience of a lifetime. All ASDA Gifts vouchers are open dated so your recipient if free to choose their ideal date, subject to availability. Most ASDA Gifts vouchers have a minimum of 10 months validity. For a small extra fee you can upgrade and receive your voucher in a gift set to view details click here.
8. Do I need to book a specific date for the activity to take place?
No. As most customers don't know when their recipient is likely to be available, all ASDA Gifts activity vouchers are open dated so your recipient is free to choose their preferred date (subject to availability). Most ASDA Gifts vouchers are valid for a maximum of 10 months, giving your loved one plenty of time to arrange their experience of a lifetime
9. How will my gift be delivered?
Orders for experience vouchers placed before 3pm are despatched the same day and delivered to you by Royal Mail First Class post (£1.95). Orders placed after 3pm will be processed and despatched the next working day and delivered to you by Royal Mail First Class post (£1.95).
Orders placed after 3pm Friday, or placed Saturday or Sunday will be processed and despatched on the next working day and delivered to you by Royal Mail First Class post.
For an additional £7.50 we offer a guaranteed next day delivery service. If we receive your order prior to 3pm on a Monday to Thursday your gift will be delivered before 1pm the next day. Perfect for those last minute presents.
Please note that Royal Mail does not guarantee delivery on Saturdays and therefore orders placed before 3pm for next day guaranteed delivery on Friday will be guaranteed to arrive before 1pm on the following Monday (unless it is a Bank Holiday, in which case your order will arrive on the following Tuesday). Next day guaranteed delivery requires a signature upon receipt.
10. I have an experience voucher, how do I book? Please take a look at your activity sheet and call the booking number in the grey box (or on the separate location sheet if multiple locations are available). Please do not call the standard ASDA Gifts customer services number as we do not hold details of availability.
11. How can I exchange my gift / get a refund?
For details of how to exchange your gift please click here.
For details of our refund terms and conditions please click here.
12. I have an "Open Voucher" how do I redeem it?
Once you have decided which experience you wish to redeem your ASDA Gifts open voucher for, simply send the tear off slip from the left hand side of your voucher along with your address, a contact phone number and the details of the experience of choice to our Customer Services Team at ASDA Gifts, Ross House, 1 Shirley Road, Enfield, Middx, EN2 6SB.
13. I have lost my voucher, can I get a replacement? If your voucher is lost or stolen (providing it has not already been redeemed) we can cancel it and provide a replacement voucher. There is a £10 administration charge for this service.
14. Can I extend the validity of my voucher?
All ASDA Gifts vouchers have a maximum of 10 months validity. If the voucher has not been utilised within this period we are happy to extend your voucher for you for an additional 10 months if the voucher has not been utilised or booked with the supplier during this time. Please note that there is a £20 administration charge for this service and if the activity has increased in price you will also need to pay the difference in price.
Vouchers can only be extended if they are still within their expiry date.
15. Still Not Sure?
We are always happy to discuss any questions you may have with any aspect of our service. Please call us on or email us with your query on customerservices@asda-gifts.co.uk
WE'RE HERE TO HELP :-)
16. Having problems opening some of our pages? Some of our pages are in pop ups to give you extra information whilst you are browsing. If you are having problems opening some of our pages such as our gift pack in detail section, please ensure you have pop ups enabled for our website or that your pop up blocker is turned off.
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