Use the "Hot Links" below to go straight to your area of interest:
- Prices
- Availability
- Booking
- Event Duration
- Safety
- Validity
- Restrictions
- Complaints
- Cancellations
- Operators & liability
- Spectators
- Exchanges
- Refunds
- Gift Vouchers
- Discount Codes
- Competition Prizes, Special Offers & Promotional Vouchers
- Print and Go
- Choice/Lifestyle Vouchers
- Data Protection
- Gadgets
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ASDA Gifts is an agent for selected operators, whose products and services are represented within the ASDA Gifts website. Whilst every effort is made to ensure the descriptions and pictures contained within the website and on gift vouchers are a true reflection of the events or products, these do not form part of a contract. If on contacting the operator you feel that the activity taking place no longer accurately represents the activity purchased ASDA Gifts will exchange the voucher or refund the purchase price. Once a specific date has been booked, you will automatically become bound by the terms and conditions that individual operator may have. Please note that experiences and other products are subject to change without notice. This does not affect your statutory rights. |
1. Prices
Prices displayed on our website are correct to the best of our knowledge and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavor to inform the purchaser of the error within seven days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price. Promotional discount codes can only be redeemed against certain ASDA Gifts experiences.
2. Availability
ASDA Gifts sells open dated vouchers and the recipient is free to book their preferred date. Our experiences are subject to availability and in some cases, subject to weather conditions on the day. In order to avoid disappointment, we recommend that our customers book well in advance and DO NOT organise travel or accommodation until the booking has been confirmed by the operator.
3. Booking
Please do not arrive at a venue expecting to redeem your gift voucher without first obtaining a booking confirmation letter or number from the operator. ASDA Gifts will not be held liable for your costs incurred if you do not follow the procedure set out in these Terms and Conditions and in your voucher pack.
4. Event Duration
Details of event duration given on the website and gift voucher are to be used as a guide only. Most events will be ‘open’ days, meaning that other members of the public will be taking part too. This could mean taking your turn with other members of the public. The information on our website and gift voucher is meant as an indication of what to expect at your session. As ASDA Gifts features multi-location experiences, session lengths, agendas, vehicles used, numbers of participants and other factors specific to that experience may vary from location to location. Delays, curtailments and breakdowns are not within our control and therefore we cannot be held liable.
5. Safety
The undertaking of these activities may involve some personal risk. With some events you may be required to sign a disclaimer on the day, please read these documents carefully. Some personal insurance policies may not cover some of our experiences. Please check with the operator well in advance of your day. We can arrange personal accident insurance on your behalf for an additional cost if requested. Note that operators usually require compliance to a certain type of conduct from participants. Please listen and take note if they request you to do something – it is usually for your own safety.
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6. Validity
Each gift voucher is valid for a maximum of ten months unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the gift voucher). If the customer or recipient is unable to utilise the voucher before the expiry date, then upon the customer contacting ASDA Gifts prior to the expiry date on the voucher and paying an administration fee of £20 (if the activity has increased in price they will also need to pay the difference in price and subject to product availability) the company shall issue a voucher extension cover letter granting an additional 10 months validity. Once a voucher has been extended it can not be refunded. Vouchers can only be extended if they are still inside their expiry date. ASDA Gifts recommends that all experiences are booked as early as possible.
7. Restrictions
Many of the gift vouchers offered have some type of restriction applied to them; these restrictions are not decided by us but by the individual operator. These restrictions could include age, health, physical and size restrictions. Please read all the information provided for each experience, it is your responsibility to ensure that you purchase a gift voucher appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. We are not responsible for any unsuitable vouchers being purchased and these restrictions being breached. If you are unsure of the suitability of a particular event please email us on customerservices@asda-gifts.co.uk with your query and we will advise you accordingly.
8. Complaints
The easiest way to resolve any problems that you may experience is to speak to the operator on the day. They will ensure that any issues are rectified. If you are still not satisfied please send in details of your complaint (including your voucher reference number and who you spoke to on the day) to: Customer Services, ASDA Gifts, Kingmaker House, 15 Station Road, New Barnet, Herts, EN5 1NZ. Please remember that the operator will have the opportunity to respond as well. Similarly, we would like to hear any positive feedback. Email us on customerservices@asda-gifts.co.uk
9. Cancellations
Once you book a specific date with an operator you are bound by their terms and conditions regarding cancellations. Once a date is confirmed with a supplier it is not possible to change this date unless the supplier deems this possible. Where a date cannot be altered by a supplier it will not be possible to issue a refund. In the unlikely event that one of our operators needs to cancel the experience after you have booked a date, they should contact you. We strongly recommend however, that you contact the operator on the day before you depart for your experience. In the event of cancellation ASDA Gifts will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.
10. Operators & liability
Although ASDA Gifts has sought to select highly experienced operators of ‘once in a lifetime’ experiences, ASDA Gifts shall not be responsible for the safety standards or the quality or delivery of the experience, or any loss or damage suffered by you whilst participating in the experience for which the Operator shall be solely responsible.
By purchasing or redeeming an ASDA Gifts experience voucher, you acknowledge that the experiences are dependent on certain factors beyond the control of ASDA Gifts and agree that neither ASDA Gifts nor any associated operator shall be liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control including for weather-related reasons, mechanical failure, location changes or otherwise.
We do not undertake any technical examination of equipment, facilities or services in order to minimise personal risk. If it occurs that mechanical machinery breaks down you should expect reasonable substitutions without notice.
The total liability of ASDA Gifts for any claim whatsoever in connection with the ASDA Gifts experience voucher or any experience shall be limited to the price paid for the experience voucher. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the experience described and do not form any contract between the purchaser and / or recipient and ASDA Gifts.
11. Spectators
Most operators will allow you to bring spectators to watch you participate in your selected experience. When booking your date please inform the staff you wish to bring other people. Some operators may request a nominal payment for spectators. Spectators are required to comply with the operators’ terms, conditions and expectations of conduct. Any spectators deemed under the influence of drugs or alcohol will not be permitted on site.
12. Exchanges
Experience vouchers can be exchanged free of charge subject to written confirmation by letter within 28 days of purchase. Exchanges after 28 days will incur a £20 administration charge. Experience vouchers can only be exchanged for alternative experience vouchers. As all tangible goods are supplied by third party suppliers it is not possible for us to exchange experience vouchers for any tangible products, such as wine cases, wine gift packs, hampers or flowers.
If the substituted experience costs more than the original gift voucher you must pay the difference, including the administration charge. If the exchanged gift voucher is lower in price we will hold the price difference on account, less the administration charge, until your next purchase or for a period of ten months, after which time these funds will no longer be available to spend. Exchanged vouchers then become non returnable, non refundable and non exchangeable.
To exchange your voucher you must send it recorded delivery with a covering letter, including your contact number, detailing the reason for exchange and any additional payment (if applicable) to: Customer Services, ASDA Gifts, Kingmaker House, 15 Station Road, New Barnet, Herts, EN5 6NZ. We cannot despatch exchanged vouchers until the original voucher and full payment (if applicable) has been received by ASDA Gifts customer services.
13. Refunds
You have the right to return any goods within 28 days to receive a full refund. Once you or your recipient has booked an experience with an operator you are bound by their Terms and Conditions (please make yourself aware of these at the time of booking).
All refunds will be made to the person who purchased the voucher and the monies will be refunded directly to the credit card. All refunds are processed at month end and take between 5 and 10 working days to show in the purchaser’s account. To request a refund you MUST return your voucher / gift via recorded delivery to ASDA Gifts, Customer Services, Kingmaker House, 15 Station Road, New Barnet, Herts, EN5 1NZ, along with a covering letter detailing the reason for your refund request.
14. Gift Vouchers
All vouchers purchased will be dispatched by First Class Royal Mail at a cost of £1.95 unless otherwise stated. You may request Special Delivery for an additional charge. We cannot be held liable for any loss suffered as a result of mail being delayed. The gift voucher is invalid if it has been tampered with or defaced. ASDA Gifts accepts no responsibility for lost or stolen gift vouchers. Please keep the vouchers in a safe place and protect them as you would money.If the recipient is not in to receive the item then additional charges may need to be paid for re-delivery.
15. Discount Codes
Discount codes are issued subject to availability and can be withdrawn without notice at any time. Discount codes may not be used on Theme Park and Attractions tickets and Letter from Santa. ASDA Gifts reserves the right to stop discount codes being used against specific products. Only one discount code can be used per order. Discount codes apply to internet orders only and cannot be used against exchanges, extensions, money on account or any other facility provided by ASDA Gifts. Discount does not apply to delivery and gift wrapping charges.
16. Competition Prizes, Special Offers & Promotional Vouchers
These vouchers cannot be exchanged, extended or refunded.
17. Print and Go
These are non-exchangeable, non-refundable and non-extendable.
18. Choice/Lifestyle Vouchers
Any experience chosen outside the choice listing will incur a £20 admin fee. Money for experiences of lesser value will not be held on account or refunded.
19. Data Protection
Your privacy is our highest priority - We will never disclose your personal details to a third party under any circumstances.
20. Gadgets
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you will be delighted with your product but there may be occassions where you feel it necessary to return an item. We aim to keep the process as simple as possible and the terms do not affect your statutory rights. We will try and attend to all returnd as soon as practically possible. Please note that product returns are not able to be accepted in person at our office address.
21a. Unwanted Products - If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the despatch note, having taken reasonable care of it and in an unused state complete with packing and all components, and we will refund you the price you paid for the product (excluding P&P). We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. You will only have to pay for the return postage of the products. This does not affect your Statutory Rights.
21b. Faulty Products - We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or it is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt. In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. Foe help with items later than 30 days after your initail purchase please email us for more information. This does not affect your Statutory Rights.
21c. Returning Unwanted or Faulty Products - Please contact us by telephone (on 0844 888 2800) or email (customerservices@asda-gifts.com) to inform us of your wish to return Products. We may allocate you with a Returns Code which should be included with the package to improve processing of your return. When returning goods, please use a secure delivery method which requires a signature upon receipt (such as Royal Mail First Class Recorded Delivery) and return to: Customer Returns, Ardwell Road, Streatham Hill, London, SW2 4RT. Please note you will be responsible for the returned Products until they reach us.
ASDA Gifts, registered number 3883868
Email us at customerservice@asda-gifts.co.uk
VAT number 749 3346 05 |
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