Use the "Hot Links" below to go straight to your area of interest:

1. Prices
2. Availability
3. Booking
4. Event Duration
5. Safety
6. Validity
7. Choosing the right experience
8. Complaints
9. Cancellations
10. Operators & liability
11. Spectators
12. Top-ups and credits
13. Refunds
14. Delivery and Vouchers
15. Data Protection
16. Discount Codes
17. Competition Prizes, Special Offers & Promotional Vouchers
18. Print and Go Tickets
19. Smartbox Gift Box
20. Cookies
21. How to Order
22. Flowers

Terms and Conditions

ASDA Gifts is operated by [Buyagift Plc] ("we", "our") under contract with ASDA.


[Buyagift Plc is registered in Enland and Wales with Company number 03883868. Our registered office is Kingmaker House, 15 Station Road, New Barnet, Barnet, Hertfordshire, EN5 1NZ. Our VAT number is 749 3346 05.]


[ASDA.com is registered in England and Wales with Company number 464777. ASDA.com's registered office is ASDA House, Southbank, Great Wilson Street, Leeds, LS11 5AD. Our VAT number is GB 362 0127 92.]


ASDA Gifts ("ASDA Gifts") issues gift vouchers to its customers via its website. Each voucher is an opportunity to suggest an appropriate experience for the recipient of the voucher but if the recipient would prefer a different experience, the voucher can also be redeemed by the recipient for a range of other activities. Whilst every effort is made to ensure the descriptions and pictures contained within the website and on gift vouchers are a true reflection of the events in respect of which the voucher may be redeemed, these do not form part of a contract. If on contacting the operator to redeem your voucher you feel that the activity taking place no longer accurately represents the activity shown on the ASDA Gifts website, ASDA Gifts will exchange the voucher or refund the purchase price. Once a specific date has been booked, you will automatically become bound by the terms and conditions that individual operator may have. Please note that experiences are subject to change without notice. This does not affect your statutory rights.

 

1. Prices

The prices of specific experiences against which gift vouchers can be redeemed which are displayed on our website are correct to the best of our knowledge and maintained on a daily basis. In the event of a voucher being issued at or redeemed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the voucher purchase / voucher redemption being made, we will allow the recipient to either obtain a full refund against the voucher or choose to pay the additional difference in price. Promotional discount codes can only be redeemed against certain ASDA Gifts experiences.



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2. Availability

ASDA Gifts sells vouchers which are valid for 10 months from the date of issue (unless otherwise stated) and each recipient is free to book their preferred date for their chosen experience. The experiences in respect of which vouchers may be redeemed are subject to availability and in some cases, subject to weather conditions on the day. In order to avoid disappointment, we recommend that you book the experience in respect of which the voucher will be redeemed well in advance and DO NOT organise travel or accommodation until the booking has been confirmed by the operator.



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3. Booking

Please do not arrive at a venue expecting to redeem your gift voucher without first obtaining a booking confirmation letter or number from the operator. ASDA Gifts will not be held liable for your costs incurred if you do not follow the procedure set out in these Terms and Conditions and in your voucher pack.



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4. Event Duration

Details of event duration given on the website and gift voucher are to be used as a guide only. Most events will be 'open' days, meaning that other members of the public will be taking part too. This could mean taking your turn with other members of the public. The information on our website and voucher is meant as an indication of what to expect at the session in respect of which your voucher is redeemed. As ASDA Gifts vouchers can be redeemed in return for multi-location experiences, session lengths, agendas, vehicles used, numbers of participants and other factors specific to that experience may vary from location to location. Delays, curtailments and breakdowns are not within our control and therefore we cannot be held liable.



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5. Safety

The undertaking of these activities may involve some personal risk. With some events you may be required to sign a disclaimer on the day, please read these documents carefully. Some personal insurance policies may not cover some of the experiences in respect of which our vouchers may be redeemed. Please check with the operator and your insurer well in advance of your day. Note that operators usually require participants to comply with specified safety procedures. Please listen and take note if they ask you to do something - it is usually for your own safety.



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6. Validity

Each gift voucher is valid for a maximum of ten months from the date of issue unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the voucher). Vouchers can only be extended if they are still inside their expiry date. If the customer or recipient is unable to utilise the voucher before the expiry date then, the customer should visit www.ASDA Gifts.com/extensions where the facility to extend vouchers is offered for a standard admin fee of £20. If the activity in respect of which the voucher is to be redeemed has increased in price, the customer will also need to pay the difference in price. Vouchers purchased on Special Offer may not be extendable (in these instances this will have been clearly stated at the time of purchase). Once a voucher has been extended it can not be refunded. ASDA Gifts recommends that all vouchers are redeemed and experiences booked and taken before the expiry date on the voucher.



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7. Choosing the right experience

Many of the vouchers offered may be redeemed for experiences which have some type of restriction applied to them; these restrictions are not decided by us but by the individual operator. These restrictions could include age, health, physical and size restrictions. Please read all the information provided for each experience, to ensure that your initial suggested voucher is the right one for the recipient. If you are unsure of the suitability of a particular event please email us on customerservices@asda-gifts.co.uk with your query and we will advise you accordingly.



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8. Complaints

The easiest way to resolve any problems that you may experience is to speak to the operator on the day. They will ensure that any issues are rectified. If you are still not satisfied, please send in details of your complaint (including your voucher reference number and the name of the person you spoke to on the day) to: Asda Gifts, Customer Services, Kingmaker House, 15 Station Road, New Barnet, Barnet, Hertfordshire, EN5 1NZ. Please remember that the operator will have the opportunity to respond as well. Similarly, we would like to hear any positive feedback. Email us on customerservices@asda-gifts.co.uk .



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9. Cancellations

Please see section 13 (Refunds) for details of how to cancel your order prior to it being redeemed by the operator. Once you redeem your voucher and book a specific date with an operator you are bound by their terms and conditions regarding cancellations. Once a date is confirmed with an operator it is not possible to change this date unless the operator agrees to the change. Where a date cannot be altered by an operator it will not be possible to issue a refund. In the unlikely event that one of our operators needs to cancel the experience after you have booked a date, they will contact you. We strongly recommend however, that you contact the operator on the day before you depart for your experience. In the event of cancellation, ASDA Gifts will not be held liable for the cost of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred.

Please note that your right to cancel an item does not apply to certain items unless these items are damaged, faulty or mis-described. Such items include:

  • All flowers and plants (indoor and outdoor)
  • Personalised Gifts



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10. Operators & liability

When redeeming your voucher and booking an experience with an operator you will be entering into a separate agreement with the operator and will be bound by their own terms and conditions, including any restrictions applied by that operator. Although ASDA Gifts has sought to select highly experienced operators of 'once in a lifetime' experiences, ASDA Gifts cannot be responsible for the safety standards or the quality or delivery of the experience, or any loss or damage suffered by you whilst participating in the experience for which the Operator shall be solely responsible.
By purchasing or redeeming a ASDA Gifts voucher, you acknowledge that the experience in respect of which the voucher will be redeemed is dependent on certain factors beyond the control of ASDA Gifts and you agree that neither ASDA Gifts nor any operator shall be liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control, including weather-related reasons, mechanical failure, location changes or otherwise.
We do not undertake any technical examination of equipment, facilities or services in order to minimise personal risk. If mechanical machinery breaks down, you should ask the operator for reasonable substitutions without notice.
The total liability of ASDA Gifts for any claim whatsoever in connection with the ASDA Gifts voucher or any experience in respect of which a voucher is redeemed shall be limited to the price paid for the experience voucher. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the experience described and do not form part of any contract between the purchaser and / or the recipient of the voucher and ASDA Gifts.



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11. Spectators

Most operators will allow you to bring spectators to watch you participate in your selected experience. When redeeming your voucher and booking your date please inform the operator that you wish to bring other people. Some operators may request a nominal payment for spectators. Spectators are required to comply with the operators' terms, conditions and expectations of conduct. Any spectators deemed under the influence of drugs or alcohol will not be permitted on site.



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12. Top-ups and credits

ASDA Gifts vouchers are flexible and can be used for the whole range of experiences available. In order to achieve this, vouchers can be exchanged free of charge at the point of voucher activation. Gift vouchers can only be exchanged for alternative gift vouchers and not for Print and Go/Theme Park vouchers. As all tangible goods are supplied by third party operators it is not possible for us to exchange gift vouchers for any tangible products, such as wine cases, wine gift packs, hampers or flowers. If the substituted experience in respect of which the voucher is being exchanged costs more than the original voucher you must pay a top up amount. If the replacement voucher/experience is lower in price we will issue an additional voucher for the difference. You can top up, or credit, your voucher online by visiting www.asda-gifts.co.uk/exchange or by posting your voucher to us. If you choose to post your voucher to us then you must send it via recorded delivery with a covering letter, including your contact number, detailing the reason for change and any additional payment (if applicable) to: Asda Gifts, Customer Services, Kingmaker House, 15 Station Road, New Barnet, Barnet, Hertfordshire, EN5 1NZ. We cannot dispatch replacement vouchers until the original voucher and full payment (if applicable) has been received by ASDA Gifts customer services.



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13. Refunds

You have the right to return any vouchers purchased through Asda Gifts within 30 days for a full refund (excluding return postage charges).Once you or your recipient has booked an experience with an operator you are bound by their Terms and Conditions (please make yourself aware of these at the time of booking). All refunds will be made to the person who purchased the voucher and the monies will be refunded directly to the original method of payment. Tangible items such as chocolates, flowers, wine or personalised items cannot be refunded so please ensure you are aware of the important info and delivery before proceeding with your order. Refunds will be processed within 14 days of receiving the goods or vouchers returned by you. To cancel an order and request a refund please email customerservices@asda-gifts.co.uk or fill in the cancellation form below. Please include your voucher reference number to help us process your request quickly.

Click here to download our Refund form »

Please note that your right to cancel an item does not apply to certain items unless these items are damaged, faulty or mis-described. Such items include:

  • All flowers and plants (indoor and outdoor)
  • Personalised Gifts



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14. Delivery and Vouchers

All vouchers purchased will be dispatched by the method of delivery selected by you and at the stated cost. You may request Courier delivery for delivery to the UK only for an additional charge. Delivery of your order will be made to the address on your order as soon as possible but in any case within 30 days of your order being accepted. We cannot be held liable for any loss suffered as a result of mail being delayed. The gift voucher is invalid if it has been tampered with or defaced. ASDA Gifts accepts no responsibility for lost or stolen gift vouchers. Please keep the vouchers in a safe place and protect them as you would money.
ASDA Gifts does not accept any liability for the delivery of perishable items such as hampers and flowers. If the recipient is not in at the delivery address to receive the item then the replacement of any perishable items may incur additional charges.



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15. Data Protection

ASDA Gifts is operated by [Buyagift Plc] ("we", "our") under contract with ASDA.


[Buyagift Plc is registered in Enland and Wales with Company number 03883868. Our registered office is Kingmaker House, 15 Station Road, New Barnet, Barnet, Hertfordshire, EN5 1NZ. Our VAT number is 749 3346 05.]


We will share your information with ASDA. If you agree, ASDA may send you offers competitions and more by email or otherwise. ASDA may also contact you for market research purposes. Please read ASDA's Privacy Policy for details.



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16. Discount Codes

Discount codes are issued subject to availability and can be withdrawn without notice at any time. ASDA Gifts reserves the right to stop discount codes being used against specific products. Only one discount may be used per order and these cannot be used against exchanges, extensions, money on account, delivery, gift packs or any other facility provided by ASDA Gifts. Discounts can only be applied to internet orders.



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17. Competition Prizes, Tangibles, Promotional and Personalised Products

These items cannot be exchanged, extended or refunded.



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18. Print and Go Tickets

These are non-exchangeable, non-refundable and non-extendable.



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19. Smartbox Gift Box

Smartbox Gift Box products are non-exchangeable and non-extendable. Refunds can only be actioned up to 7 days after receipt - to do this please refer to the refunds section.



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20. Cookies


What is a cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.
There are two broad categories of cookies:

a. Persistent cookies
Persistent cookies remain on your device until deleted manually or automatically.

b. Session cookies
Session cookies remain on your device until you close your browser when they are automatically deleted.

Cookies we use and why we use them

c. Essential cookies
Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can't operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.

d. Performance cookies
Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.

e. Experience cookies
Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices.
Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.

f. Marketing cookies Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies) with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.

Your right to refuse cookies and what happens if you refuse them

You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.

100% secure payments
Your payment details are entered directly on to secure servers provided by DataCash. ASDA Gifts does not see or hold your credit card details at any stage during the transaction to ensure you have 100% security and peace of mind.

Privacy Policy
You can rest assured that your personal data is safe at ASDA Gifts. We will only use it to send you our fortnightly newsletter (if you have requested it). Details of how to opt-out of our mailing list come with every newsletter. We will never disclose your personal details to a third party under any circumstances.


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21. How to Order

Once you have had a good look through this website and selected your gift, simply complete the following steps:

  • Click BUY NOW
  • Add your personalised message
  • Go to checkout
  • Enter your delivery and billing details
  • Pay and confirm your order Please make a note of your order number; your voucher pack will be despatched to you by your chosen delivery method the same working day if your order is placed prior to 3pm.

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    22. Flowers

    Our Flowers range has specific delivery information, care information and dedicated FAQs. Please use the below links to access this information.


    Flowers Delivery Information

    Flowers Quality and Care Information

    Flowers FAQs


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